FAQ

We accept USDC on Solana, Ethereum, Base, Arbitrum, Optimism, Polygon, Avalanche or BNB Chain, or USDT on Solana. At checkout you'll see the exact amount and our wallet address; send it in a single transaction. The order page finds the payment by itself, on every network, and confirms the order, usually within a minute or two.

Yes, from the app. At checkout choose “Pay from PayPal or Venmo”, buy PayPal USD (PYUSD) in the PayPal or Venmo app and send it on the Solana network to the address on your order page; the page confirms the order by itself. It is a crypto transfer, not a PayPal checkout, so PayPal Purchase Protection does not apply; our own guarantees do. PayPal and Venmo offer PYUSD in the United States.

Yes, from the app. At checkout choose “Pay from Cash App” or “Pay from Revolut”: Cash App sends USDC on the Solana network, Revolut on the Polygon network, to the address on your order page, and the page confirms the order by itself once it finds the payment. It is a crypto transfer, so it cannot be reversed from the app; our guarantees on lost or damaged parcels apply.

We ship worldwide, to every country, in discreet unbranded packaging.

DHL delivers it, usually in 7–21 days depending on destination. International parcels can occasionally be delayed or inspected by local customs, and any import duties are the buyer's responsibility.

A flat $4.99 per order, to every country.

Keep your order number. Open the Track page any time to see your order status and, once dispatched, the tracking number. We also email you a confirmation and the tracking.

Yes. Packaging is anonymous, and we delete your personal details as soon as your order ships.

No. Everything is sold strictly for in vitro laboratory and scientific research use only — not for human or animal consumption, and not as a drug, supplement or therapeutic. You must be 21 or older to order.

Keep the order page open for a couple of minutes or press “I've paid — confirm my order”: the page finds the payment by its amount, on every network. If it still does not move, it is almost always one of three things — the payment went out on a different network from the one you picked, the amount differs from the one shown, or it was split across two transactions. Write to us with the hash and we sort it out.

We dispatch once the payment is confirmed on-chain. You get the tracking number by email when the parcel leaves, and the Track order page shows the status at any time with your order number.

Before the parcel is dispatched, yes: write to us with your order number. If the payment is already confirmed we refund it in the same token, on the same network, to the address it came from (paid from an app? then to your receiving address in that app). Once a parcel is on its way, cancelling is no longer possible and the lost-or-damaged route applies instead.

The loss is yours. We say it plainly here and in the terms rather than promising a reshipment we would not honour. What may lawfully be imported differs from country to country and checking the rules where you are is your responsibility — we cannot advise on them.

Yes. We sell only from this site — no other store, no marketplace, no app, no resellers. If you find our catalogue or our name anywhere else, it is not us.

Lyophilised vials are normally kept cold, dry and away from light until they are reconstituted. Ask us with your order number if you need the manufacturer's storage statement for a specific compound and we send it.

Message our support on Telegram (link below) with your order number and we'll help.